mQOL
Product guide · Patient Journey Modules

The PJM is the check-in you define.

You define it. Your patient answers it. The answers come back to you, the routine as a trend, the concerning as a notification.
Where that line falls is your call.

You define it
Questions Response scale Notification thresholds Frequency Duration Flow
A Patient Journey Module
One assessment, set up for this patient
runs as a short assessment
Your patient answers it
9:125G ■
mQOL Care Check-in
Text message
Today 9:00 AM
Good morning, Ana. Have you taken your Revlimid today? 1 Yes 2 Not yet 3 Skipped
1
Thank you. How tired have you felt today? 1 Not at all 2 A little 3 Quite a bit 4 Very much
3
Have you had any pain today? 1 Not at all 2 A little 3 Quite a bit 4 Very much
a little
Sorry, I didn't catch that. Please reply with a number, 1 to 4.
2
Any tingling or numbness in your hands or feet today? 1 Not at all 2 A little 3 Quite a bit 4 Very much
2
Is there anything else you'd like your team to know today? 1 Yes 2 No
1
Please describe it in a few words.
Some numbness in my toes since last night.
Thank you, Ana. Your care team has been updated.

A number per reply, a few minutes. Keeps data structured, corrects a mistyped answer, and opens a follow-up only when there is something to add.

You hear back

Every answer meets your threshold — the one test that decides where it goes.

Triage
Your threshold
below the line, or over it
Routine → a trend
You glance at it before a visit
Fatigue, last 14 dayslower is better
Most answers. They build the picture between visits.
Over your line → a notification
Your team hears about it now
Flagged for your team
Ana R. noted new numbness in her toes, and reported "Quite a bit" of fatigue.
Only when an answer crosses the line you set.
The six decisions

What you define, in a little more depth

Each is a clinical decision. The platform gives you the levers; the judgment is yours.

DecisionThe questions
Start from a validated measure or choose specific items. You decide which symptoms and domains matter for this patient, and in what order.
EORTC QLQ-C30FACT-GPRO-CTCAECustom items
DecisionThe response scale
Answers use the measure's own validated wording, so scores stay comparable and clinically interpretable. On the EORTC QLQ-C30, symptom items use a four-point scale:
1Not at all 2A little 3Quite a bit 4Very much
The EORTC uses a one-week recall. Matching the recall window to a daily or weekly cadence is itself a clinical decision.
EscalationNotification thresholds
The lever that turns a check-in into care. You set the line: at what score, or over how many days, an answer should notify your team. For example, "Quite a bit" or worse for three days, or any new symptom reported. Set it to your clinical concern, not a default.
DecisionThe frequency
How often, and when. Match the cadence to the treatment phase: daily during induction, when symptoms move fast, weekly during maintenance. Patients pick the time of day that suits them.
Induction · daily Maintenance · weekly
Start of treatment Ongoing
DecisionThe duration
How long it runs: through a treatment phase, or until it closes on its own. You decide when it starts and stops.
DecisionThe flow
How a session moves. You define the branching in advance: skip logic keeps it short, and certain answers open a follow-up. The patient's own responses determine which path they follow.
Question → Reply 1–4 → Defined rule → Routine reply · next question Flagged reply · follow-up, then next
Good to know

How PJMs behave

One at a time. A patient runs one assessment at a time, at most one per day, finishing it before the next begins. No one is over-messaged.
Closes on its own. An unanswered session times out, so a missed day never blocks the next check-in.
Changes make a new version. Adjust questions or thresholds mid-treatment and past answers stay tied to what the patient saw, so your data never mixes.
Everything is on record. Every patient-facing message belongs to an assessment, so there is a clear record of what was asked and when.
It doesn't decide, it relays. No clinical decisions, no diagnosis, just an intelligent communication channel between you and your patient.